Privacy Policy
Last updated: November 6, 2026
1. Who we are and what this policy covers
ClosePoints LLC ("ClosePoints," "we," "us," or "our") is based in Connecticut, United States. This Privacy Policy describes personal information handled in connection with closepoints.com, our website communications, and appointment scheduling. Contact us using the email below for privacy questions or requests.
This policy does not replace a client agreement or data processing agreement. Processing of client ERP data in an implementation is governed by the applicable engagement terms; this website policy does not authorize access to your ERP or financial records.
2. Information you provide
When you email us or book a call, you may provide your name, email address, company, appointment details, and information about your project. The website contact form asks for your name, work email, company, target ERP, and optional current system, number of entities, and target go-live date.
The website contact and launch-notification forms currently process entries in your browser and write them to the browser console; they are not connected to a submission database or email delivery service. The newsletter form currently validates and clears your entry without registering a subscription. A success message from these forms does not mean we received your request. Use email or Calendly to reach us or book a call.
Please do not enter passwords, payment-card details, government identifiers, sensitive personal information, or confidential ERP records into website forms or scheduling fields.
3. Technical information and browser storage
When your browser loads the website, hosting and delivery providers receive technical information such as your IP address, requested pages, browser information, and request timing. Technical logs and error diagnostics may be used to operate, secure, and troubleshoot the website.
We save your appearance preference in your browser's local storage under cp-theme. This preference stays on your device until you change it or clear site storage. Clearing browser storage removes the saved preference.
External services embedded in or requested by the website may use cookies or similar technologies under their own policies. Blocking them in your browser may affect scheduling, video playback, or other third-party features. This policy is not a cookie-consent mechanism.
4. Scheduling, video, fonts, and external services
The contact page embeds Calendly. Loading the calendar connects your browser to Calendly, and booking sends your appointment information to Calendly and the meeting organizer. Our current appointment type uses Google Meet; meeting details are provided with the booking confirmation. Calendly and Google handle information under their own policies and applicable service terms.
Video players, when opened, use YouTube's privacy-enhanced embed domain. Playing a video connects to YouTube and can involve additional data processing. Website fonts are loaded from Google Fonts, which receives the technical information needed to serve those requests. External links take you to services we do not control.
5. How information is used
Information received through email or scheduling is used to respond to inquiries, arrange and conduct calls, understand project requirements, prepare proposals, and maintain business communications. Technical information is used to deliver the website, diagnose problems, prevent misuse, and protect systems.
Where a law requires a legal basis, the relevant basis depends on the activity: responding to a request or taking steps toward an agreement, legitimate interests in operating and securing the website, compliance with legal obligations, or consent where required. You may withdraw consent for consent-based processing without affecting prior lawful processing.
6. Sharing and disclosure
Information may be handled by providers involved in website hosting, delivery, email, scheduling, and meeting services to the extent needed for those services. Embedded services receive information directly from your browser. We may also disclose information when required by law, to protect rights or safety, to professional advisers as needed, or in connection with a business transfer subject to applicable protections.
The website forms described above do not currently enroll you in marketing lists. If marketing communications are sent to you, you can request that they stop using the contact email below or an unsubscribe option included in the message.
7. Retention
Retention depends on the information and its purpose. Correspondence and appointment records may be kept while an inquiry or business relationship is active and afterward as reasonably needed for recordkeeping, legal obligations, or resolving disputes. Service providers apply their own retention practices to information they control.
The current browser-only forms do not create a stored submission record with ClosePoints. Browser console entries and local storage are governed by your browser and device settings. You can contact us to ask about records we hold or request deletion, subject to applicable exceptions.
8. Security and international processing
No website, email service, or transmission method can guarantee absolute security. Avoid sending sensitive records through website forms or ordinary email; agree on an appropriate transfer method with us for an engagement.
ClosePoints is based in the United States. The services used by the website may process information in the United States or other countries, where privacy laws can differ from those in your location. Where applicable law requires protections for a transfer, those requirements apply to the relevant processing.
9. Your privacy choices and rights
Depending on your location and whether the relevant law applies, you may have rights to access, correct, delete, or obtain a copy of personal information; restrict or object to certain processing; withdraw consent; or opt out of certain uses. Connecticut, other U.S. state, and European privacy rights apply only where their legal requirements are met.
To make a request, email us with the nature of your request and enough information to identify the relevant interaction. Do not send identity documents unless we request a secure verification method. We may need to verify your identity or an authorized agent's authority. We will respond as required by applicable law, and may retain information where an exception permits or requires it.
If we decline a request, you may ask us to reconsider or appeal where applicable law provides that right. You may also contact the appropriate privacy regulator, including the Connecticut Attorney General or your local data protection authority. Exercising an applicable privacy right will not result in unlawful discrimination.
10. Children
This website is intended for business professionals, not children under 13. If you believe a child has provided personal information to us, contact us so we can investigate and take appropriate steps, including deletion where required.
11. Changes and contact
We may update this policy when website practices or legal requirements change. The last-updated date identifies the latest revision. Material changes will be communicated as required by applicable law. For questions, contact ClosePoints LLC, Connecticut, United States, by email.